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Why Do People Suck? The rantings of a Dish Network Tech Agent...

Posted on 2008.12.26 at 11:58
Current Location: my husband's plushy recliner
Current Mood: stressedstressed
Current Music: Disturbed
Hey Gang!
I just got home from work after a very difficult day. Today is the day after Christmas, so I guess all that good Christmas cheer and warm holiday compassion for your fellow man only lasts till 12-25. Today  I got 25 calls and out of all of them I spoke to about 5 pleasant people and the other 20 were complete jerkoffs! The last lady I spoke to was older and informed me that I was unprofessional, she was going to report me and would get me fired! She argued with me every step of the way and when I referred to the account notes were the other members of her family had called in with the same issue, but "Oh no Ma'am, this has never happened before, you dont know what youre talking about!" She accussed me of having attitude because I had to repeat myself about 10 times because she was too busy arguiing with me about everything I asked her to do! I told her that I did not  have an attitude, I'm just trying to get her services working, which is why she called in to begin with!!! ARGH!! What the f@#$ is wrong with people?? Dont they understand that just because they call in for technical help, that all of us agents do not have Harry Potter wands that can magically zap their receivers or their tvs and make them work?? Or that a technical agent cannot control the weather??? I got told the other day that I sucked because blizzard-like conditions in the New England states was making the signal go out and this man couldnt watch the Patriots! Oh you poor thing! Gee how tragic this is!!! I sucked? Youre bitching about not being able to watch tv...so who sucks? Me or you?  Im sorry Mr Football Fan if Mother Nature is preventing you from watching a game, but boo freaking who!!! Dont blame me because Mother Nature has decided that the New England states need a new coating of snow! *PANT PANT PANT* sorry... just really need to get all this off my chest. As my days at Dish Network linger, it's becoming more and more clear how ignorance and stupidity is the new trend! Its actually frightening that some people refuse to think and are okay with this!!! What is wrong with you? Not being able to watch tv is not the end of the world! Thats why DVDs are for! Thats what books are for or hey...go log onto the internet and go watch some porn and you wont care about the tv not working right anymore!

Gee people!! Tech agents like me will be a lot nicer to you if you use that lump thats 3 feet above your ass, called your brain!!

I better go pull up a tree and pushover a semi now...believe me all this has helped and I thank you all for your attention!



Go Speedster or Go Home
lexalicious70 at 2008-12-27 05:09 (UTC) (Link)
Personally, I recommend the Dalton philosophy. Don't take it personally, and be nice: until it's time to not be nice. LOL!

People are already annoyed when they phone in, so it's no shock that they cuss and yell at you. I know it sucks, but maybe if you can distance yourself a bit, it might help. After all, they don't know you, and to them, you're a voice, not a face. (Which also sucks). Just remember, it's a job that's going to get you an education and eventually a better career, so hang in there, baby!

PS- If all else fails, I recommend shouting, "OH BUGGER OFF YOU OLD FART!"

The Home of Many Muses! :)
dreamwvr73 at 2008-12-28 01:13 (UTC) (Link)
Thanks.. I try not to let it get to me but its not always easy!! *HUGS*
cinderella81 at 2008-12-27 05:12 (UTC) (Link)
Awww, I'm sorry you had a shitty day ... you are a true saint for working in the customer service industry

The Home of Many Muses! :)
dreamwvr73 at 2008-12-28 01:15 (UTC) (Link)
Thank you! *HUG* Believe me I feel like I need a halo and some angel wings! LOL Its hard to be nice when people scream at you, say you suck then expect you to give them the world on a platter!
maryanne01 at 2009-01-09 01:03 (UTC) (Link)
Damn Mother Nature for dumping snow on New England. And damn those Patriots fans.... LOL

Seriously, you work a job I wouldn't take for all the money in the world. Kudos to you, just don't lose your cool! LOL

The Home of Many Muses! :)
dreamwvr73 at 2009-01-09 01:06 (UTC) (Link)
Yeah and the worse part is they are making us work a mandatory 6th day from now until the first week of April so Im only going to get one day off!! :(
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